Return Policy
Return Policy
Simply place all products in box and mail back. Customer responsible for Return shipping costs. Once received, we will refund initial purchase price.
Mail to:
Iguana Chum
2619 NW 17th Ln,
Pompano Beach, FL 33064
Please help us improve our product and include the reason for returning items.
Our policy lasts 45 days from receiving product. After 45 days we do not offer a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. After receiving your return, the refund should be applied within two weeks.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]
Send defective product to:
Iguana Chum
2619 NW 17th Ln,
Pompano Beach, FL 33064
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Shipping
To return your product, you should mail your product to:
Iguana Chum
2619 NW 17th Ln,
Pompano Beach, FL 33064
You will be responsible for paying for your own shipping costs for returning your item. Your shipping cost will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.